Customer Outcomes Manager - 100% REMOTE (United Kingdom)

Sonatype published 5 months ago


Junior, Mid-Level, Senior, Full-time

No office location

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About this job

Job type: Full-time
Experience level: Junior, Mid-Level, Senior
Industry: Agile Software Development, Computer Software, DevOps
Company size: 201-500 people
Company type: Private

Remote details

Preferred Timezone: (GMT+00:00) London


Job description

If you get excited at the mere thought of helping customers use new technology to help speed their software development lifecycle so they can innovate faster, while making their software more secure - then you should keep reading. We are growing rapidly, and we need to add Customer Outcomes Managers (COM) to collaborate with our customers to ensure they continuously realize value across the Sonatype Nexus platform. What You Will DoOur customers are enterprise architects, security officers, build engineers, developers, DevOps managers, and associated stakeholders in the SDLC. They are incredibly smart and know their stuff. What you will do:

  • Work closely with Customer Success Engineers (CSE) to help customers achieve their desired outcomes.
  • Drive customer action by planning the customer journey, tracking milestones, and measuring the value achieved to ensure a successful outcome.
  • Coordinate and facilitate customer engagements as you help guide them through the journey.
  • Engage in one-to-one and one-to-many customer outreach with the goal of understanding their implementation status, conducting Executive Business Review (EBRs), and defining/documenting how we can close any customer success gaps.
  • Share field insights with your Customer Success peers as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to achieve more value-based outcomes based on customer reactions and your hands-on experiences.
  • Discover and analyze gaps in the customer experience, identifying "early warning" signals and working with cross-functional teams to address them.
  • Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
  • If you’ve been told, “you have a great bed-side manner,” that’s what we’re looking for.  And while there will be some days of mostly screen-time, this is a customer-facing role with some travel.

Experiences and skills desired:

  • Extensive experience project managing software deployments for external customers.
  • Detail-oriented and organizedExcellent verbal and written communication skills.
  • Experience with coordinating and facilitating customer engagements.
  • Ability to collaborate with customers to drive projects to a conclusion despite competing priorities and limited resources.
  • Ability to build and nurture relationships through customer engagements.
  • General understanding of the modern software development lifecycle and the tools involved.
  • Experience with the creation/execution of processes to address application security and licensing are desirable.
  • Experience working cross-functionally alongside Engineering and Sales organizations is a plus. 

Life at Sonatype

About Sonatype

At Sonatype we have a long history of partnership with the world of open source software development. From our humble beginning as core contributors to Apache Maven, to supporting the world’s largest repository of open source components (Central), to distribute the world's most popular repository manager (Nexus), we exist for one simple reason; to help accelerate software innovation.

Sonatype’s mission is to enable organizations to better manage their software supply chain.  We offer a series of products and services including the Nexus Repository Manager and Nexus Lifecycle Manager.

Sonatype is proud to be an equal opportunity workplace and an affirmative action employer that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.


  • CareFirst BCBS
  • 401k, HSA, FSA
  • 100% Telecommute
  • 15 days of PTO and 12 Company Holidays
  • No BS and No Jerks
  • Agile Development
  • Flex Scheduling
  • Mac, Linux, or Window machine - your choice
  • Small, high-performing team structure
Learn more about Sonatype
Customer Outcomes Manager - 100% REMOTE (United Kingdom) at Sonatype