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Elastic

Support Engineer - German Speaking

Elastic published a month ago

Equity

Junior, Mid-Level, Senior, Full-time

No office location

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Support Engineer - German Speaking

Elastic | No office location
Equity Remote

About this job

Job type: Full-time
Experience level: Junior, Mid-Level, Senior
Role: Backend Developer
Industry: Data & Analytics, Search, Software Development / Engineering
Company size: 1k-5k people
Company type: Public

Remote details

Preferred Timezone: (GMT+01:00) Berlin +/- 2 hours

Technologies

Job description

At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

Our Philosophy

We’re always on the search for amazing people. People who have deep passion for technology and are masters at their craft. We build highly sophisticated distributed systems and we don’t take our technology lightly. In Elasticsearch, you’ll have the opportunity to work in a vibrant young company next to some of the smartest and highly skilled technologists the industry has to offer. We’re looking for great team players, yet we also promote independence and ownership. We’re hackers… but of the good kind. The kind that innovates and creates cutting edge products that eventually translates to a lot of happy, smiling faces.

Elastic’s Support team is unlike any other on Earth: while we are spread across 12 time zones and 15 countries, we operate as a unit, as a family. We are massively distributed yet lovingly intimate. The service we deliver is caring, empathetic, and human yet bold, direct, and comprehensive. We don’t do it alone, as we are tightly integrated with our core developers in a way that is real, genuine, and never taken for granted. Our team is a dream for someone seeking honest, hard work and rewards. It is a nightmare for anyone afraid to ask questions or be questioned — always forward, never backward. We are not trying to change the world, we already have. We’re just waiting for everyone else to catch up. We have our good days and our not so good days, and we face them together, as a family. We listen. We solve. We guide. We get it. And we’re excited to bring on a new team member to love.

Responsibilities

  • Ensuring customer issues are resolved within our committed service level agreements.
  • Maintain strong relationships with our customers for the delivery of support.
  • Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.

Experience

  • Demonstrable experience in of support in technology businesses
  • Experience working across multi-cultural and geographically distributed teams

Key Skills

  • Strong verbal and written communication skills in German and English.
  • Customer orientated focus.
  • Team player, ability to work in a fast pace environment with a positive and adaptable approach.
  • Knowledge of databases or search technologies a plus.
  • Demonstrated strong technical understanding of our technology and/or technology used by us.

Additional Information

We're looking to hire team members invested in realising the goal of making real-time data exploration easy and available to anyone. As a distributed company, we believe that diversity drives our vibe! Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.

  • Competitive pay based on the work you do here and not your previous salary
  • Equity
  • Global minimum of 16 weeks of paid in full parental leave (moms & dads)
  • Generous vacation time and one week of volunteer time off
  • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

Life at Elastic

About Elastic

Elastic builds software to make data usable in real time and at scale for search, logging, security, and analytics use cases. Founded in 2012, the company develops the open source Elastic Stack (Elasticsearch, Kibana, Beats, and Logstash), X-Pack (commercial features), and Elastic Cloud (a SaaS offering). To date, there have been more than 100 million cumulative downloads. The Elastic community is 100,000 members strong. Thousands of organizations including Cisco, eBay, Goldman Sachs, NASA, Microsoft, Mayo Clinic, The New York Times, Wikipedia, and Verizon use Elastic to power mission-critical systems. Backed by Benchmark Capital, Index Ventures, and NEA with more than $100 million in funding, Elastic has a distributed workforce with more than 1000 employees in 30 countries. Learn more at elastic.co

Benefits

  • 401k Matching Up to 6 % in US and Pensions in some other countries
  • Vacation to be determined by location
  • 100% distributed work
  • Spacetime (Program for any developer in any team to innovate)
  • Donation matching
  • Employee Assistance Program
  • Engineering All-Hands bi-annually
  • Volunteer Time-Off
Learn more about Elastic
Support Engineer - German Speaking at Elastic